Afterpay FAQs

Frequently Asked Questions

How does Afterpay work?

Afterpay is a convenient budgeting tool that lets you shop now and pay over time. When paying with Afterpay, the cost of your order is split into four equal payments, paid every fortnight (two weeks).

For example, if the total cost of your order is $200, you’ll pay $50 every fortnight in four equal payments.

Who can use Afterpay?

Anyone over the age of 18 years with a valid email address, mobile number, and Australian credit or debit card can use Afterpay.

Is Afterpay a finance product?

No. Using Afterpay does not involve entering into a loan or credit facility agreement. As long as you have enough funds in your account to cover the first payment when purchasing, you can use Afterpay.

How do I pay using Afterpay?

Simply select Afterpay as your payment option at checkout, and you’ll be directed to login or create your Afterpay account.

 

Are there any setup fees or extra charges?

There are no extra fees when using Afterpay, as long as pay on time, according to your fortnightly payment schedule.

Is payment taken out automatically or do I have to manually pay each fortnight?

After you place your order using Afterpay, you’ll receive an email from Afterpay detailing your payment schedule. From then, you’ll receive payment reminders from Afterpay via SMS and/or email prior to your due payments.

What happens if one of my payments don’t go through?

If you have a payment scheduled, but it’s not received by Afterpay, late payment fees will apply.

What if I need to cancel or refund my order and I’ve paid with Afterpay?

Contact us discuss your situation. If a refund needs to be processed, Afterpay will be alerted, and you’ll receive an adjusted payment schedule.

Who should I contact if I have more questions about Afterpay?

You can find an extensive list of FAQs at www.afterpay.com.au/faqs 

For Afterpay’s full terms and conditions visit www.afterpay.com.au/terms